Leading Australian outsourced inbound and outbound call centre service provider.
We are Australia's most flexible and reliable answering service company, with over 30,000 satisfied customers.
We are Australia's most flexible and reliable answering service company, with over 30,000 satisfied customers.
We are Australia's most flexible and reliable answering service company, with over 30,000 satisfied customers.
We serve a wide range of clients, including small and medium businesses, large corporations, and government departments. Our customisable packages can accommodate a variety of needs, and we also offer bespoke solutions for high-volume or complex accounts.
We offer a variety of business solutions to meet your needs.
24 x 7 Answering Service
Our 24/7 Answering Service provides professional and reliable phone support for your business around the clock. Our operators will answer your calls in your business name and quickly relay any messages to you via text and email. This allows you to provide prompt and consistent service to your customers, even outside of business hours.
Greeting message *
Script the way our operator answers your customer calls.
Sign off message *
Script the way our operator ends the call with your caller.
Additional questions
*Additional charges applyAsk for additional information in addition to the caller’s name, call back number and message.
Email Recipients
Have your messages sent via email.
SMS Recipients
Have your messages sent via SMS.
Transfer calls
Input the phone number you would like to have your calls transferred to.
24 x 7 Answering and Transfer
Our 24/7 Answering and Transfer service is ideal for businesses of all sizes that want personalized call answering, call transfers, and messaging for multiple staff members. Our operators will handle your calls professionally and according to your instructions, ensuring that your customers receive the assistance they need and that important messages are delivered to the right person. This allows you to improve your customer experience and increase efficiency within your team.
Greeting message *
Script the way our operator answers your customer calls.
Sign off message *
Script the way our operator ends the call with your caller.
Additional questions
*Additional charges applyAsk for additional information in addition to the caller’s name, call back number and message.
Email Recipients
Have your messages sent via email.
SMS Recipients
Have your messages sent via SMS.
Transfer calls
Input the phone number you would like to have your calls transferred to.
Virtual Receptionist
Our Virtual Receptionist service is ideal for when you need to update your CRM or capture additional information from your callers. This allows you to improve your customer interactions and streamline your business processes.
1300 Numbers
Trusted brands have 1300 numbers. Get yours today with Australia's most reputable provider and improve your national presence. Callers from anywhere in Australia can reach you at the cost of a local call.
1800 Numbers
Provide your customers with a toll-free number that allows them to reach you at anytime, anywhere in Australia. This allows you to convey a national presence and improve accessibility for your customers.
What our customers say about us
Ernst & Young
The team are super response and quick to set up new services. Agents always sound friendly and helpful. Always recommend this provider to our clients. – Ashley M
Anglicare
Calltel's 24/7 messaging and booking service has given us peace of mind knowing that our patients can easily schedule appointments at any time, even outside of regular office hours. – Sam C
DELL
Could not recommend this enough – the service has been instrumental in reducing the bottleneck of calls on Monday mornings. – Andrew D
Ray White Real Estate
The service has saved me a significant amount of time and allowed me to focus on other aspects of my business. – Monica G
Motorola
We are very happy with the 24/7 service. The team are efficient and professional. Can’t recommend this enough. – Arijit S
Jim’s Electrical
I was recommended to use Calltel's virtual receptionist service by a former colleague and I am so glad I took their advice. This service has been a game-changer for my small business. – Garry R
FedEx Corporation
…such a responsive team who helped our team manage peak volumes with a seamless transition. Very grateful! – Linda S
Telstra
…the service has helped to streamline our client interactions and save us time to focus on continually improving experience. – Mark F
